Privacy Policy

Our Privacy Policy

At Ceylon Yaathra, we are committed to safeguarding your personal information and ensuring that your experience with us is safe, secure, and transparent. This Privacy Policy explains how we collect, use, protect, and share your data in accordance with applicable data protection laws and regulations.

1. Information We Collect

We collect various types of personal information to provide you with the best travel services. The types of information we collect include:

1.1 Personal Information

When you interact with us, whether through our website, mobile application, or customer service, we may collect:

• Full Name
• Email Address
• Phone Number
• Mailing Address
• Date of Birth
• Passport Details (when required for travel bookings)
• Payment Information (credit/debit card details, billing address)
• Emergency Contact Details

1.2 Travel Preferences & Booking Details

To customize and enhance your travel experience, we may collect information such as:

• Destination Preferences
• Flight, Hotel, and Tour Package Details
• Special Travel Requirements (e.g., dietary preferences, medical conditions, accessibility needs)
• Frequent Flyer Membership Information
• Visa & Immigration Details (if applicable)

1.3 Technical Information & Online Tracking

When you visit our website or use our services online, we may collect technical data, including:

• IP Address
• Browser Type & Version
• Device Type (mobile, desktop, tablet)
• Operating System
• Log Data (such as pages visited, time spent on pages, clicks, and interactions)
• Cookies and Tracking Technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Booking & Travel Arrangements: To process and manage your reservations, payments, and itineraries.
• Personalization: To tailor our recommendations, offers, and services to your preferences.
• Communication: To send confirmations, travel updates, support responses, and promotional content (you can opt out at any time).
• Compliance with Laws: To meet legal obligations, such as identity verification, fraud prevention, and regulatory requirements.
• Website & Service Improvement: To analyze trends, enhance website usability, and improve customer experience.

3. Information Sharing & Third-Party Disclosure

We do not sell or rent your personal information. However, in order to fulfill our travel services, we may share your data with:

3.1 Service Providers

To ensure seamless travel arrangements, we may share relevant details with:

• Airlines & Transportation Providers
• Hotels, Resorts, & Accommodations
• Tour Operators & Activity Providers
• Visa Processing Agencies
• Travel Insurance Companies

3.2 Payment Processing Partners

To facilitate secure transactions, we work with reputable payment gateways and financial institutions that handle payments and refunds.

3.3 Legal & Regulatory Authorities

We may disclose your information when required by law, including:

• Compliance with immigration or security regulations
• Government-mandated reporting for taxation or fraud prevention
• Protecting the rights, property, or safety of Ceylon Yaathra, our clients, or others

4. Data Security Measures

We take your privacy seriously and implement industry-standard security measures, including:

• Encryption: Secure encryption protocols to protect your personal and payment data.
• Firewalls & Access Controls: Restricted access to sensitive data only to authorized personnel.
• Regular Security Audits: Periodic assessments to detect and prevent vulnerabilities.
• Data Minimization: We only collect necessary data and retain it for a limited time.

5. Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies help us:

• Remember your preferences and login details.
• Analyse website performance and visitor behavior.
• Deliver relevant ads and promotional content.

You can manage your cookie settings in your browser. However, disabling cookies may affect certain features of our website.

6. Your Rights & Choices

You have control over your personal data and can:

• Access & Update Information: Review or edit your personal details at any time.
• Request Deletion: Ask us to delete your data, subject to legal and operational limitations.
• Withdraw Consent: Opt out of marketing emails and promotional messages.
• Data Portability: Request a copy of your data in a machine-readable format.
• Restrict Processing: Limit how your information is used in certain situations.

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions, concerns, or privacy requests, contact our Data Protection Officer at:

📧 Email: hello@ceylonyaathra.com
📞 Phone: +94 76 139 0354

We are happy to assist you with any privacy-related inquiries.